"There is an increased expectation that we should find our interactions with design to be immediate and coherent. This expectation has now extended to our surroundings as well as discreet objects and technology. We have neither the time nor inclination to learn how to use something, when a better design would make it immediately obvious.
In terms of workplace design, the greater use of shared and public space means this not only includes the design of specific items of furniture but also the overall design of the workplace. If we want people to move to the space best suited to their needs, then the workplace must make the purpose and functioning of its elements obvious to them. In other words, it must behave more like one of their favourite devices, and its individual spaces more like an app."